FAQ
Are you an Australian owned business?
VOGUE RUGS is Australian owned and Australian loved, founded more than 25 years ago in Melbourne. We can deliver to anywhere in Australia within a reasonable time and any returns will be received and credited much faster than overseas companies where you may have to wait months before the stock is received and processed as a refund. And with a 5 year warranty available with your rug purchase you can shop in confidence knowing that any issues will be resolved quickly and locally.
How much will I have to pay for shipping?
FREE shipping on all online orders over $99.
$20 shipping fee for orders under $99.
How do you ship & how quickly will I receive my order?
We ship via various couriers. All of our rugs are in stock and usually ship within 48hrs of your order time. On average, delivery takes 4-10 business days to all territories in Australia. *Please note, Public holidays will affect delivery times. Please consider this before making a purchase.
We ship via various couriers. All of our rugs are in stock and usually ship within 48hrs of your order time. On average, delivery takes 4-10 business days to all territories in Australia. *Please note, Public holidays will affect delivery times. Please consider this before making a purchase.
Will I have to pay sales tax on my purchase?
The prices listed online are the final cost for each rug including GST.
The prices listed online are the final cost for each rug including GST.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, and American Express. For your convenience we also accept payments through PayPal.
We offer secure online payment options such as Visa, Master Card, and American Express. For your convenience we also accept payments through PayPal.
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
Can I delay the shipment of my order?
Sorry, currently we are unable to delay shipments.
Sorry, currently we are unable to delay shipments.
Why should I buy from AU Rugs?
- Free Shipping.
- Hassle Free Returns.
- 75% Off Retail Prices.
- Expert Customer Care.
- Secure Online Shopping.
- Over 200,000 Rugs in Stock.
- 30 Day Returns
- All Rugs are Dispatched Within 24-48hrs.
- Direct Manufacturing & No Retail Overheads.
Will I pay for shipping back?
Buyer is responsible for all returns. However, we will help you with rates and other necessary details. Our warehouses are located in Australia.
Buyer is responsible for all returns. However, we will help you with rates and other necessary details. Our warehouses are located in Australia.
When will my refund be processed?
We process all returns and refunds within 7-10 business days after delivery back to your form of payment.
We process all returns and refunds within 7-10 business days after delivery back to your form of payment.
Do you have a privacy policy?
Yes. Click on the link below for our fully detailed privacy policy:
Privacy Policy
Yes. Click on the link below for our fully detailed privacy policy:
Privacy Policy
